These Terms of Service ("Terms") govern your use of the website legalhave.live and the services provided by Legalhaven Advisory Ltd ("Company", "we", "us", or "our"). By accessing our website or submitting a case enquiry, you agree to be bound by these Terms.
1. About Our Services
Legalhaven Advisory Ltd provides case review and advisory services to individuals in Malaysia and elsewhere who have been affected by online scams, investment fraud, cryptocurrency fraud and related financial crime. Our services include case assessment, documentation support, and guidance on reporting and the options that may be available.
We are an advisory firm registered in Hong Kong and operate in accordance with applicable Hong Kong law. Our services are subject to separate engagement agreements that will be provided upon case acceptance.
2. Eligibility
By using our website and services, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into binding agreements
- The information you provide is accurate, complete, and truthful
- You are the person affected (or an authorised representative of that person) by the scam or fraud you describe
- Your use of our services does not violate any applicable laws in your jurisdiction
3. Case Submission and Assessment
Submitting a case enquiry through our website does not create a contractual relationship or guarantee that we will accept your case. Following your submission:
- A case analyst will review your submission within 48 hours
- We will contact you to discuss your case and obtain additional information if required
- We reserve the right to decline cases at our sole discretion
- A formal engagement agreement must be signed before any further work commences
4. Fees and Payment
Our approach to fees is transparent:
- There are no upfront fees for the initial consultation and case review
- If we take on your case, any fee is explained and agreed with you in advance
- The specific fee arrangement will be documented in your engagement agreement
- Any expenses that may be billed separately will be disclosed before work begins
Specific fee arrangements will be fully disclosed in your engagement agreement before any work commences.
5. No Guarantee of Outcome
We cannot and do not guarantee any outcome or the recovery of funds in any case. The outcome of any case depends on numerous factors outside our control, including the jurisdiction of the perpetrators, the time elapsed since the incident, the availability of assets, and the cooperation of financial institutions and authorities.
Any fees are explained and agreed with you in advance, and we acknowledge that not every case can be resolved successfully.
6. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information about your case
- Cooperate fully with our team and provide documentation as requested
- Notify us promptly of any changes in circumstances relevant to your case
- Not take any unilateral action that may prejudice the process without our prior consent
- Keep confidential any strategy, methods, or information shared with you as part of our services
- Not contact the perpetrators or make public statements about your case without consulting us
7. Confidentiality
All information shared between you and Legalhaven Advisory Ltd is treated as strictly confidential. We will not disclose your personal information or case details to third parties except as required by law, for the purpose of progressing your case, or with your explicit consent.
8. Intellectual Property
All content on this website, including text, graphics, logos, and design, is the property of Legalhaven Advisory Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
9. Disclaimer of Warranties
Our website and the information on it are provided "as is" without warranties of any kind. While we strive to keep information accurate and up to date, we make no representations regarding the completeness, accuracy, or suitability of any information on our website for any particular purpose.
Nothing on this website constitutes legal advice. For specific advice applicable to your circumstances, please contact us directly to discuss your case.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Legalhaven Advisory Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, or from any outcome in your case.
Our total liability in connection with any case shall not exceed the fees paid by you to us in connection with that specific case.
11. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third parties. We encourage you to review the terms and privacy policies of any third-party services you access.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
13. Amendments
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We will update the "Last updated" date at the top of this page when changes are made.
14. Entire Agreement
These Terms, together with our Privacy Policy and any engagement agreement you sign, constitute the entire agreement between you and Legalhaven Advisory Ltd regarding the subject matter herein and supersede all prior agreements and understandings.
15. Contact Information
For questions about these Terms of Service, please contact us:
Legalhaven Advisory Ltd
Suite 2904, Two Pacific Place
88 Queensway, Admiralty
Hong Kong
Email: [email protected]
Tel: +852 3018 7425